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Guide to Making a Complaint

If you  believe that you have not received good service from a member of the Celebrants Association of New Zealand (Inc.) you have a right to complain.

The steps to take are:

  • Talk or write directly to the Celebrant. Very often they will welcome your complaint as it helps them improve their standard of service or uncover a problem.  If you meet with the Celebrant, you may take a friend or relative to support you.
  • If you would like to have a preliminary discussion regarding the difficulty you have had with your celebrant, you can phone Carol Gunn, current President of CANZ, on 03 308 7225.
  • If you are not satisfied with the outcome or wish to complain directly to the Association you should put your complaint in writing to: The President, Celebrants Association of New Zealand, email president@celebrantsassociaton.co.nz or post to PO Box 27192, Marion Square, Wellington
  • The complaint must be received within 21 days of the event where the celebrant was acting in their role as a celebrant
  • Once the complaint has been received, it will be referred to a Disciplinary Committee within 14 days.
  • The Disciplinary Committee consists of at least three members, two of whom are members of the National Executive.
  • You will be informed of the outcome of the Disciplinary Committee investigation
  • There is a Right of Appeal within 14 days of the outsome advised from the Disciplinary Committee.

 

A good service welcomes complaints
You have the right to complain