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Guide to Making a Complaint

If you  believe that you have not received good service from a member of the Celebrants Association of New Zealand (Inc.) you have a right to complain.

The steps to take are:

  • Talk or write directly to the Celebrant. Very often they will welcome your complaint as it helps them improve their standard of service or uncover a problem.  If you meet with the Celebrant, you may take a friend or relative to support you.

  • If you would like to have a preliminary discussion regarding the difficulty you have had with your celebrant, you can phone Kathrine Fraser, current President of CANZ, on 096232399.
  • If you are not satisfied with the outcome or wish to complain directly to the Association you should put your complaint in writing to: The Secretary, Celebrants Association of New Zealand, PO Box 27192, Marion Square, Wellington or email president@celebrantsassociaton.co.nz

  • Once the complaint has been received, it will be referred to a Disciplinary Committee within 14 days.

  • The Disciplinary Committee consists of two members of the Executive and one person from outside the organisation.

  • You will be informed of the outcome of the Disciplinary Committee investigation.

A good service welcomes complaints
You have the right to complain

Updated:  November 2011