Complaints Guide

If you believe that you have not received professional service from a celebrant who is a member of the Celebrants Association of New Zealand (CANZ)you have a right to complain.

The steps to take are:

  • Talk or write directly to the Celebrant. Very often they will welcome your complaint as it helps them improve their standard of service or uncover a problem.  If you meet with the Celebrant, you may take a friend or relative to support you.
  • If you would like to have a preliminary discussion regarding the concern you have with your celebrant, you can email or phone the President of CANZ
  • The complaint must be received within 21 days of the event where the celebrant was acting in their role as a celebrant
  • Once the complaint has been received, it will be referred to a Disciplinary Committee within 14 days.
  • The Disciplinary Committee consists of at least three members, two of whom are members of the National Executive.
  • You will be informed of the outcome of the Disciplinary Committee investigation
  • There is a Right of Appeal within 14 days of the outcome advised from the Disciplinary Committee.

A good service welcomes complaints